Refund & Returns Policy

Last Updated: July 2026

At Nutlore Fruits, customer satisfaction is our priority. We are committed to delivering premium-quality dry fruits, nuts, seeds, and dried fruits. If you experience any issue with your order, please review our Refund & Returns Policy below.

Returns

Due to the perishable nature of food products, we do not accept returns once the product has been delivered.

However, returns or replacements may be considered under the following circumstances:

  • You received the wrong product.
  • The product was damaged during transit.
  • The product packaging was tampered with upon delivery.
  • The product has expired before the delivery date.
  • The product is defective or unfit for consumption.

To request a return or replacement, please contact us within 48 hours of delivery.

Replacement Policy

If your request is approved after verification, we will provide one of the following:

  • Product Replacement
  • Store Credit (if applicable)
  • Full Refund (where replacement is not possible)

Supporting evidence such as clear photos or videos of the product and packaging may be required to process your request.

Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns or refunds for:

  • Opened or partially consumed products
  • Products damaged due to improper storage after delivery
  • Change of mind after purchase
  • Incorrect shipping address provided by the customer
  • Delivery delays caused by courier partners or unforeseen circumstances beyond our control

Refund Policy

Once your request has been reviewed and approved, refunds (if applicable) will be processed to your original payment method.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by providing:

  • Order Number
  • Product Name
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

Our team will review your request and provide a suitable resolution as quickly as possible.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you need to cancel your order, please contact our customer support team immediately.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:

Nutlore Fruits

Customer Support:
📞 +91 83898 23761

Email:
✉️ info@nutlorefruits.com

 

We aim to respond to all customer queries within 24–48 business hours.